MCGames Terms & Conditions — A Complete Guide for Members

1 General Terms and Conditions

These Terms & Conditions apply to the use of the MCGames platform (mcgames.pro) and all of its services. MCGames is an online gaming platform operating under a valid license. These Terms constitute a binding agreement between MCGames and its members.

MCGames reserves the right to modify these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. Members will be notified of major changes via email or an in-account notification.

2 Account Register

The following requirements must be met to create an account on MCGames:

• You must be 18 years of age or older to register.
• Only one per person, household, or IP address One Account approved.
• All information provided during registration must be truthful, accurate, and complete.
• Keep your account password strong and never share it with anyone.
• We recommend enabling two-factor authentication (2FA) to keep your account secure.
• Operating or transferring an account on behalf of another person is strictly prohibited.

Providing false or inaccurate information at registration may result in MCGames closing the account and forfeiting the balance at any time.

3 Age Verification & KYC

Know Your Customer (KYC) verification is mandatory on MCGames. It is required to ensure safe gaming and prevent money laundering. KYC documents must be submitted in the following situations:

• Before your first withdrawal.
• For large deposit or withdrawal amounts.
• Unusual activity is detected on the account.

Accepted KYC documents include a National ID (NID), passport, or driving licence. Verification is typically completed within 24–48 hours of document submission.

4 Deposits & Payments

The following rules apply to deposits on MCGames:

• The minimum deposit amount is BDT 100 (one hundred taka).
• Instant deposits are available via bKash, Nagad, and Rocket.
• No hidden charges apply to deposits; however, your payment provider may charge their own fees.
• Only payment methods registered in your own name may be used on your account.
• Deposits made through third parties are strictly prohibited.

Funds deposited on MCGames are intended for gaming purposes only. The platform may not be used as a banking service.

5 Withdrawal Policy

The following conditions must be met to withdraw funds from MCGames:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawals are typically processed within 1–3 business days.
• Withdrawals may be delayed or restricted if KYC verification has not been completed.
• The withdrawal method must match the method used for the deposit.
• Specific wagering conditions must be met before bonus funds can be withdrawn.
• If suspicious activity is detected, MCGames may place a temporary hold on withdrawals pending an investigation.

If you need to cancel a withdrawal request, please contact the support team as soon as possible. Once processing has begun, cancellation may not be possible.

6 Bonuses & Promotions

General terms applicable to MCGames bonus offers:

• The welcome bonus is available to new members only and applies to the first deposit exclusively.
• Each bonus has its own wagering requirements, which are listed on the relevant offer's detail page.
• Attempting to claim a bonus across multiple accounts will result in all accounts being cancelled.
• Bets placed with bonus funds may be restricted to certain games or bet types.
• MCGames reserves the right to modify or cancel any bonus offer at any time.

7 Gaming Rules

The following rules must be followed while playing games on MCGames:

• All game outcomes are determined by RNG technology, ensuring complete fairness and impartiality.
• MCGames is not liable for game sessions interrupted by internet disconnection; however, your balance will be adjusted based on the data recorded on our servers.
• In the event of a dispute over game rules or outcomes, MCGames server logs shall serve as the final and definitive record.
• MCGames reserves the right to void any winnings resulting from a technical error.
• For Sports Betting, if an event is cancelled or postponed, the applicable bet rules will apply.

8 Prohibited Activities

The following activities are strictly prohibited on the MCGames platform:

• Creating multiple accounts to claim bonus benefits.
• Using software bots or automation tools to play games.
• Any attempt at hacking, phishing, or other cyberattacks.
• Using the platform for money laundering purposes.
• Colluding with other members to manipulate game outcomes.
• Abusing or threatening staff members.
• Using or distributing MCGames copyrighted content without permission.

9 Account Suspension & Closure

MCGames may temporarily or permanently suspend any account for the following reasons:

• Breach of terms and conditions.
• Providing false or misleading information.
• Failure to complete KYC verification or refusal to cooperate.
• Suspicious or fraudulent activity.
• Account closure at the member's own request (self-exclusion).

You may request to close your own account at any time. Any remaining balance will be refunded after verification is complete.

10 Responsible Gaming

MCGames takes responsible gaming seriously. We believe gaming should be a source of enjoyment, not a cause of financial or emotional distress.

MCGames provides the following benefits to all members free of charge:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Your session will automatically end once losses reach a set amount.
• Cooling-Off Period: Take a temporary break from your account.
• Self-Exclusion: Block your account for 6 months or longer.
• Reality Check: Review your gaming time and spending history at regular intervals.

11 Intellectual Property

All content on the MCGames platform — including logos, brand names, designs, software, code, text, graphics, and games — is the intellectual property of MCGames or its respective licensors.

Copying, distributing, modifying, or commercially using any MCGames content without prior written permission is strictly prohibited and may result in legal action.

12 Limitation of Liability

MCGames is not liable for the following:

• Loss of a game session due to internet disconnection.
• Delays or errors caused by third-party payment providers.
• Loss or damage resulting from sharing account credentials with others.
• Force majeure events (natural disasters, cyberattacks, etc.).
• Financial losses resulting from a member's own decisions.

MCGames' total liability shall in no event exceed the total amount deposited by the member during the relevant period.

13 Changes to Terms

MCGames may update these Terms & Conditions in part or in full at any time. Members will be notified at least 7 days in advance of any significant changes.

Continuing to use MCGames after updated terms take effect constitutes your acceptance of those terms. If you object to any changes, you have the right to close your account.

14 Contact

If you have any questions or complaints regarding the Terms and Conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24 hours

Our support team is available in both Bangla and English. We are committed to making your experience as smooth as possible.